SingleSource Website - Privacy Policy

The Privacy Policy sets out what personal information SingleSource (SingleSource Limited and SingleSource Platform) collects and what we will use it for. By using our website, you consent to the terms of this Privacy Policy.




SingleSource - Privacy Policy 

1 - Protecting your personal information
2 - Information we collect
3 - How we use your information
4 - What are your rights and responsibilities? 
5 - Disclosure of information to third parties
6 - Security 
7 - Cookies 
8 - Third-party websites
9 - Changing this Privacy Policy 
10 - Contact


1 - Protecting your personal information

SingleSource is committed to protecting your personal information and hands back control to you on what, how much and when to share information. This Privacy Policy sets out how we collect, use, store and disclose your personal information.


2- Information we collect

Surfing on our Website

Every time you visit our website, our system automatically collects the following data and information:

  • the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
  • the operating system and the browser your computer uses, and any search engine you are using
  • the date and time you are visiting
  • the URLs of the pages you visit
  • the domain name of the page you visit after leaving our website

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to your computer. For this, the IP address must remain stored for the duration of the session. The legal basis for the temporary storage of this personal data is therefore our legitimate interest according to art. 6 (1) (f) GDPR.

Subscribing for email marketing communications/ Filling out contact forms

If you are subscribing for email marketing communications or fill out contact forms on our website, then we collect and store the following personal information:

  • Contact details (such as name, email address, data entered in the contact form)
  • IP address of your machine
  • Date and time of registration

During the registration respectively sending process, your consent is obtained for the processing of the data and reference is made to this Privacy Policy. The legal basis for the processing of personal data after registration for the email marketing communications respectively after the sending process, in the presence of your consent, is art. 6 (1) (a) GDPR.

As an alternative to filling out the contact form, you can contact us via the e-mail address provided. In this case, your personal data transmitted by e-mail will be stored. The legal basis for the processing of personal data transmitted in the course of sending an e-mail is art. 6 (1) (f) GDPR. If the e-mail contact aims at the conclusion of a contract, then the additional legal basis for the processing is art. 6 (1) (b) GDPR.

Personal Data about Children

Personal information about children (under 13 years old) is subject to special protections. You confirm that you are not under the age of 13 and you acknowledge that we do not knowingly collect or maintain personal information about children under the age of 13.


3- How we use your information

By filling out contact forms, registering for email marketing communications or by entering other personal data on our website, you provide us with information about yourself (see above). By submitting your data, you agree that your personal data may be stored and processed for the provision of certain contents and services on our website you have authorised or requested.

The data will be used exclusively for sending the email marketing communications respectively for processing the conversation. The collection of other personal data as part of the registration/sending process serves to prevent misuse of the services or the e-mail address and to ensure the security of our information technology systems.

We use the information we collect while you are surfing and reading on our website for the following purposes:

  • to measure the number of visitors to different parts of the website, as well as for different purposes connected with the provision of services, for example, to measure the effectiveness of advertising.
  • to optimise the website and to ensure the security of our information technology systems.

See below for how we use cookies on our website.


4 - What are your rights and responsibilities?

Right to access and correction

You have the right to obtain information as to whether personal data concerning you is being processed by us. If this is the case, you can, at any time, request information from us about e.g. the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipient to whom the personal data has been or will be disclosed, the period of storage or the criteria used to determine that period and your rights in connection with the processing of your personal data.

You have also the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate safeguards relating to the transfer.

Furthermore, you have the right to obtain from us the rectification and/or completion of incorrect or incomplete personal data concerning you. It is important that the personal information we hold about you is up to date and complete. If you wish to make changes to your personal information, you can contact us by email. It is your responsibility to ensure that the personal information we hold about you, such as your billing address, is accurate and up to date.

Right to be forgotten and erasure

We keep your personal data for as long as necessary for the purpose for which it was collected, or for as long as required under applicable regulations, such as fraud and money laundering requirements, or for as long as necessary for the establishment, exercise or defence of legal claims.

Under certain conditions you can request deletion of your personal data or request that we stop processing your data subject to the limitations as set forth in art. 17 (1) and (3) GDPR.

Right to restriction of processing

Under certain conditions you have the right to restrict the processing of your personal data according to art. 18 (1) GDPR.

Where processing of personal data concerning you has been restricted, such personal data may only be processed – with the exception of storage – with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest.

Right to object

If we base the processing of your personal data on a balance of interests, you may object to the processing according to art. 21 (1) GDPR. When exercising such objection, we ask you to explain the reasons why we should not process your personal data as described by us. In the event of your justified objection, we will examine the situation and either stop or adjust data processing or explain our compelling reasons for protection.

Where personal data is processed for direct marketing purposes, you have the right to object at any time to processing of the personal data concerning you for such marketing, which includes profiling to the extent that it is related with such direct marketing according to art. 21 (2) GDPR.

Right to Data portability

Under the conditions set forth in art. 20 (1) GDPR you have the right to receive your personal data you have provided to us in a structured, commonly used and machine-readable format. It also gives you the right to request that we transmit this data directly to another party, where technically feasible.

Right to withdraw the consent to process personal data

Where the legal basis for the processing your personal data is your consent according to art. art. 6 (1) (a) GDPR, you have the right to withdraw your consent at any time. Please note that the withdrawal will only take effect in the future. Processing that took place before the withdrawal is not affected by this.

Right to lodge a complaint

If you feel that your personal information has been used without your permission and contacting the sender has not yielded satisfactory results, you can issue a formal complaint by emailing us at

Ultimately, you have the right to enforce your rights in court or to lodge a complaint with the competent supervisory authority.


5 - Disclosure of information to third parties and to third countries

SingleSource’s Marketing Agencies

Your personal information will be transmitted to our marketing agencies commissioned by us for the delivery of email marketing communications ordered and perform market activities and analytics. This company is contractually bound to comply with data protection regulations.

Use of HubSpot

We use HubSpot, a service of HubSpot Inc., on our website for our online marketing activities. HubSpot Inc. is a software company from the USA. HubSpot Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and also with the EU Standard Contractual (Model) Clauses and thus guarantees appropriate data protection.

So-called web beacons are used, and cookies are set, which are stored on your computer and enable us to analyse your use of the website (regarding cookies see below para. 7). HubSpot Inc. evaluates the recorded information (e.g. IP address, geographical location, type of browser, duration of the visit and pages accessed) on our behalf in order to generate reports regarding the visit and the pages visited.

If email marketing communications are subscribed (as described above in para. 3) and other documents are obtained, with HubSpot we can also link a user's visits to our website with personal data (above all, name and e-mail address) on the basis of a given consent (Art. 6 (1) (a) GDPR), thus record personal data and inform users individually and purposefully about preferred topics.

We use all collected information exclusively to optimise our marketing.

This information and the contents of our website are stored on servers of HubSpot Inc. in the USA. The information can be used by us to get in contact with visitors of our website and to determine which services of our company are of interest to them.

For more information on how HubSpot Inc. works, please refer to the privacy policy of HubSpot Inc. at:

If a recording by HubSpot Inc. is generally not desired, the storage of cookies can be prevented at any time by appropriate browser settings (see below under para. 7).

Web analysis by Google Analytics

On our website we use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses cookies (see below para. 7) for the collection of anonymous information, such as the number of visitors to the website, from where visitors log in, which pages they view and how long they stay on our website.

The information generated by Google’s cookies about your use of this website is usually transferred to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and Internet use.

To ensure that any personal reference can be excluded when processing your IP ad-dress, we have activated the "_anonymizeIp()" function at Google Analytics. As a result, IP addresses are not stored completely and are only processed further in abbreviated form. As far as the data collected about you contains a personal reference, this will be excluded immediately, and the personal data will be deleted immediately. Google will shorten the user's IP address within member states of the European Union or in other EEA states prior to transmission. Only in exceptional cases will the full IP address be transmit-ted to a Google server in the USA and shortened there. The IP address transmitted by the user's browser within the scope of Google Analytics is not merged with other Google data.

We have concluded a data processing agreement with Google and fully implement the strict requirements of the GDPR for the use of Google Analytics.

Information of the third-party Google:

Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland

User conditions:

Overview of data protection:

as well as the privacy policy:

We store and transfer some of your data outside of New Zealand. However, we ensure that the countries where data is stored and transferred have national legislation for personal data protection which is comparable to New Zealand’s Privacy Act and the GDPR (where applicable).


6 - Storage of your Personal Data and Security

The personal data will be erased as soon as it is no longer necessary to achieve the purpose for which it was collected.

Your personal data may be stored if this has been required by regulations, laws or other provisions to which we are subject. The personal data will also be blocked or erased if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

We will take reasonable steps to safeguard your personal information against any loss, misuse, and unauthorised access, alteration, disclosure or destruction. For example, we ensure that the information collected on, or through, our website is stored on a secure server.


7 - Cookies

We use cookies for advertising and analytic purposes. Our website places a cookie on the hard drive of your computer. A "cookie" is a file which allows us to track and target the interests of users. In addition, our website uses third party cookies from Google Analytics for Display Advertisers, including the following features:

  • Google Display Network Impression Reporting – which gives us additional insight into who has viewed our paid digital advertising on other websites. This will help us optimise and tailor our advertising.
  • DoubleClick Platform integrations & Remarketing with Google Analytics – the integrations between both our web analytics and paid advertising platforms work together to give us additional insight. This allows us to tailor our advertising to ensure the right types of offers are shown to you while you are using the internet outside our website.
  • Google Analytics Demographics and Interest Reporting – which gives us insight into behaviour information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our websites.
  • Cookies are used to analyse your use of our website and to serve ads when you visit our website. The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). The information may be used to serve you ads in relation to our products when you visit our website and third party websites. While we recommend that users enable cookies on their browsers in order to enjoy all the features of our website, the decision remains in the hands of the individual. Most browsers allow you to control management of cookies, this will be different depending on each user's PC - refer to your browser help menu for further information.

Turning off cookies

As stated above, your internet browser should allow you to control the use of cookies. In addition, you can opt-out of Google Analytics Advertising Features here or use a browser plugin to opt-out of Google Analytics cookies here. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website in full.

How do I unsubscribe from Email Marketing Communications?

To unsubscribe from email marketing communications, please follow the unsubscribe instructions in any of our emails using the contact details contained in the message.


8- Third-party websites

Please note that this website contains links to other websites, which may not be governed by this Privacy Policy. We encourage you to review each website’s privacy statement before disclosing any personal information.


9 - Changing this Privacy Policy

We reserve our right to change or adapt this Privacy Policy at any time in compliance with the applicable data protection regulations. We will tell you about any changes by posting an updated Privacy Policy on our website. Any change we make applies from the date we post it on the website. If you have any questions about our Privacy Policy please email us.


10 - Contact

If you have any questions in relation to this Privacy Policy, please contact our privacy officer at:

Henry Hirsch
Data Protection Officer

SingleSource Platform

80 Robinson Road #02-00
Singapore 068898


SingleSource Limited

5/48 Emily Place
Auckland 1010
New Zealand


This Privacy Policy was updated on September 13, 2018.